How to reach us
Email is our primary — and only — support channel. Send a message to info@bkeep.ca with as much detail as possible (booking dates, lot name, screenshots) and we'll get back fast.
Response times
- Booking issues: 4 hours during business hours.
- General questions: 24 hours.
- Partnership inquiries: 48 hours.
Common questions
Many questions are answered faster on our existing pages:
- Homepage FAQ — pricing, booking, refund basics.
- DIA parking deals & promo codes — current discounts.
- Park and fly Chicago booking guide — ORD & MDW step-by-step.
For partners (parking lots)
Are you a parking operator in Denver or Chicago that wants to be listed on Windy Parking? Email info@bkeep.ca with your lot name, address, capacity, and current rate card. We onboard new lots monthly.
For press & media
Press inquiries, interview requests, and media kits: same email, info@bkeep.ca. Please include your outlet, deadline, and the angle you're working on.
Office hours
Monday–Friday, 9am–5pm Mountain Time / Central Time. We do read messages on weekends but responses may take longer.