The Parking Spot DIA locations & contact overview
The Parking Spot operates two off-airport lots at Denver International Airport: The Parking Spot 1 and The Parking Spot 2. Each location has its own local shuttle dispatch number. There is also a national customer service line for reservations, billing, and Spot Club loyalty questions.
| Contact | Use For | Hours | Where to Find |
|---|---|---|---|
| The Parking Spot 1 (DIA) — local line | Shuttle dispatch, on-site questions for Spot 1 | 24/7 shuttle dispatch | theparkingspot.com · receipt · shuttle signage |
| The Parking Spot 2 (DIA) — local line | Shuttle dispatch, on-site questions for Spot 2 | 24/7 shuttle dispatch | theparkingspot.com · receipt · shuttle signage |
| Corporate customer service | Reservations, billing, Spot Club, refunds | Staffed business hours | theparkingspot.com · Contact Us |
| Website contact form | Non-urgent issues, follow-ups | Response typically 1–2 business days | theparkingspot.com · Contact Us |
The exact digits for each local line change occasionally — always confirm the current The Parking Spot phone number at theparkingspot.com/locations/denver before calling. Full rates and lot details are in our The Parking Spot Denver guide.
When to call The Parking Spot — by reason
- Shuttle pickup from DIA: Call the local number for your specific location (Spot 1 or Spot 2). Do this as soon as you have your bags at Level 5. Corporate customer service cannot dispatch your shuttle.
- Reservation change, cancel, or refund: Use the corporate customer service line or log in at theparkingspot.com to self-serve. Most changes can be made online without a call.
- Spot Club loyalty questions: Corporate customer service handles points, free-day credits, and tier upgrades.
- Lost item at the lot or on a shuttle: Call the local line for the specific Spot location where you parked — they track lost-and-found on-site.
- Billing dispute or receipt request: Corporate customer service or the website contact form. Have your reservation number ready.
- Arrival on a delayed flight: No call needed — shuttles run 24/7. Call the local line only if you do not see a shuttle within 15 minutes of arriving at the shuttle stop.
Customer service tips — getting through quickly
- Call from the shuttle stop, not curbside. Level 5 Island 4 is the designated off-airport shuttle pickup — stand there before calling so dispatch can direct the next incoming shuttle to you.
- Have your reservation or receipt ready. The local dispatcher may ask for your license plate or Spot Club number to verify.
- Avoid calling during peak arrival waves. 6–9 PM domestic arrivals often back up the local line. If you hit a busy signal, wait 2–3 minutes and try again.
- Use email for anything non-urgent. Corporate customer service via the website contact form typically replies in 1–2 business days — faster than phone hold times for billing and loyalty questions.
- Confirm the number on the operator's site. Third-party aggregators (including older review sites) sometimes list outdated numbers. theparkingspot.com is the authoritative source.
The Parking Spot DIA hours & shuttle frequency
Both The Parking Spot 1 and The Parking Spot 2 at DIA operate their lots and shuttles 24 hours a day, 7 days a week, including weekends and holidays. Shuttle frequency is typically every 10–15 minutes during the day and every 15–20 minutes overnight. Walk-ins are accepted 24/7 but reservations are strongly recommended during peak travel weeks.
The on-site customer service office (for in-person help at the lot) runs more limited hours, generally aligned with daytime business hours. For after-hours issues, the local shuttle dispatch line can escalate urgent problems.
Alternatives to calling — self-service options
Before picking up the phone, check whether you can solve the issue faster online:
- theparkingspot.com account — Modify, cancel, or view reservations without a call
- Spot Club dashboard — Check points balance, earned free days, and redemption options
- SMS notifications — The Parking Spot will text shuttle status updates if you opt in at booking
- Website contact form — Fastest route for billing disputes and non-urgent Q&A
Considering a different DIA lot?
If you are weighing The Parking Spot against other off-airport options at Denver Airport, shuttle reliability and the ease of reaching dispatch by phone are worth comparing. Alternatives with strong reputations for shuttle responsiveness include Canopy Airport Parking (every 15–20 minutes), ParkDIA (7,500 spaces, rarely full), and WallyPark (~5-minute shuttle). For a full side-by-side see our Denver airport parking comparison.
Windy Parking is building a single search tool that shows live rates, shuttle info, and direct operator contacts for every DEN lot — so you never have to hunt through a third-party site for the right phone number again.